Privacy Policy

Privacy Policy

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HC ProClean is committed to protecting your privacy and handling your personal information in a responsible and transparent way. This Privacy Policy outlines how we collect, use, store, and protect your information when you interact with our website or services.

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Information We Collect

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We may collect personal information including:

• Your name

• Phone number

• Email address

• Business name and address

• Details submitted through enquiry or contact forms

We only collect information that is reasonably necessary to provide our cleaning services or respond to your enquiries.

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How We Use Your Information

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Your information may be used to:

• Respond to enquiries or provide quotes

• Deliver and manage our cleaning services

• Communicate with you about bookings or services

• Improve our website and customer experience

We do not sell, rent, or trade your personal information to third parties.

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Website Analytics & Cookies

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Our website may use cookies or analytics tools to collect non-identifiable information such as:

• Pages visited

• Time spent on the site

• Browser type and device

This information helps us improve site performance and user experience. You can disable cookies through your browser settings if you prefer.

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Storage & Security

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We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure. Information is stored securely and only accessed by authorised personnel.

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Third Parties

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We may use trusted third-party service providers (such as website hosting or email services) to operate our business. These providers are required to handle your information securely and in line with privacy obligations.

 

Accessing or Updating Your Information

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You may request access to, or correction of, your personal information at any time by contacting us using the details below.

 

Changes to This Policy

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This Privacy Policy may be updated from time to time. Any changes will be published on this page.

 

Contact Us

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If you have any questions about this Privacy Policy or how your information is handled, please contact:

HC ProClean
hello@hcproclean.com.au